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FAQs
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Your time is too valuable to waste hours online searching for your next vacation. Even better - we also give you access to insider experiences, VIP treatment, and a truly tailored way to travel. Check out this blog post where we outline the 5 biggest misconceptions when it comes to using a travel advisor.
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Budgets vary greatly depending on where you are going, the number of days, the number of travelers, how active you want to be, and whether any touring is done in small groups or privately. Not including airfare, most of our international trips (normally ~10 days) for 2 people start at $15,000. For North America (Canada, Mexico, U.S., and the Caribbean), trips for 2 people start around $7,500 per week. These are the approximate starting points from which we can provide the most value to your trip.
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We are a fee-based travel advisory. Because travel budgets and preferences vary from client to client and trip to trip, we have several fee options depending on what you need. Visit our pricing page for more information.
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Yes! While we are certainly experts in the countries where we have lived (New Zealand and currently in England), we are happy to share our insider knowledge with you. But the depth of our knowledge doesn’t end there. We have extensive travel experience and fantastic local partners worldwide, so that you can travel like a local no matter where you are.
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Generally, no. For our custom itineraries, we prefer to book all of the components of your trip, including all of your hotels, to give you the most seamless experience. However, we are happy to apply any loyalty programs (e.g., Marriott, Hyatt, Hilton, etc.) to your hotel bookings, so that you can still accumulate points.
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Yes, we can book private villas, homes, or apartments worldwide. We work with select suppliers to find the best properties to suit your needs. However we do not book with AirBNB or VRBO because they’re individually managed, and we do not have a way to vet the quality of the accommodation.
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Yes, we can book premium economy, business and first class air for our full-service clients.
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Yes, if you can use points to book your air, we encourage this, as it’s a great way to utilize your points and save money. However, this must be done by the client directly with the airline, so we cannot help facilitate the actual booking process.
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Some of the world’s best travel suppliers negotiate confidential wholesale rates for their services including hotels, drivers, and tours. They aren’t contractually allowed to disclose this information, not even to us. We realize it’s not always ideal to have a lump sum as opposed to a line-by-line breakdown, but it’s not uncommon in the travel industry. We will always discuss your trip budget prior to creating a proposal, so that we can provide you with a proposal within your desired budget, oftentimes with options to upgrade or pare back.
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Abbay’s Escapes has access to all the same benefits (if not better!) as Amex, and you get the benefit of booking with an actual person who will look after your reservation vs a corporate call center. Our reservations at preferred partner hotels get prioritized over Amex bookings (which show up as ‘Expedia’ bookings to their reservations team), so you have a better chance of an upgrade with booking with Abbay’s Escapes.
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Because of the time difference, we do have set business hours. However, if our hours don’t suit your schedule, we are more than happy to schedule appointments outside of business hours. See our hours here.
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Yes! There is always a risk of unforeseen circumstances, and from firsthand experience, we know that insurance can protect your travel investment, your health, and your belongings. We are happy to give you a quote through our trusted providers, but you are also welcome to obtain your own insurance.